Support Center

Welcome to our Support Center! We're here to assist you with any questions, concerns, or inquiries you may have. Please browse through our frequently asked questions and helpful resources below. If you can't find what you're looking for, feel free to reach out to our customer support team directly.

Frequently Asked Questions (FAQs)

Orders & Shipping

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your package's delivery status.

How long will it take for my order to arrive?

Delivery times may vary depending on your location and the shipping method selected during checkout. Typically, orders are delivered within 3-7 business days (Pre-Made). Orders that are Pre-Ordered take within 2-5 weeks.

Returns & Exchanges

What is your return policy?

We offer hassle-free returns within 30 days of delivery. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return.

How do I exchange an item?

If you would like to exchange an item for a different size or color, please contact our customer support team, and they will assist you with the exchange process.

Product Information

Are your products ethically sourced?

We are committed to ethical and sustainable practices. Please visit our Sustainability page to learn more about our sourcing and manufacturing processes.

Contact Us

If you have any other questions or need assistance, please don't hesitate to contact our customer support team. You can reach us via email.

Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 24 hours.

Thank you for choosing Elated Apparel! We appreciate your support and look forward to assisting you.